Help Scout Inbox API 2.0

Help Scout 官方概览确认 Inbox API 2.0 为 HTTPS-only、OAuth 2 和 JSON，基础地址 https://api.helpscout.net/v2；本页未展开具体资源method/schema或费用。

Source statements below remain in their published language. Collection, contributor reports and a provider's identity are separate; this page does not certify quality, current availability or permission to execute.

Stable ID: cap-1e09cb94a02c49e3541c2e6b
Card version: 2
Updated: 2026-10-24T18:46:46.6561234+00:00
Ownership state: unclaimed
Processing: unknown
Evidence level: unknown
Business execution: unknown

Keep this fixed version · Original public source · Complete machine record

Published description

本次官方Inbox API 2.0概览明确托管基础URL https://api.helpscout.net/v2，使用OAuth 2认证，支持CORS，JSON用于请求、响应和错误。响应通常带资源链接，可按链接探索资源而不是手工拼接URI。导航列出的会话、客户、收件箱、报告等独立参考未在本次展开，因此不将目录当作完整可执行API契约。

Inputs

具体资源method/path及字段未在本页展开；一般请求使用JSON并需OAuth2认证。

Outputs

概览明确JSON请求、响应及错误消息，响应通常包含资源链接。
具体客服资源字段、分页及错误schema未在本页展开。

Invocation and authentication

Provider's original entry

{
  "authentication": {
    "kind": "oauth",
    "notes": "\u6982\u89C8\u660E\u786EOAuth 2\u8BA4\u8BC1\uFF1Bgrant\u7C7B\u578B\u3001scope\u3001\u6388\u6743\u7AEF\u70B9\u3001token\u683C\u5F0F/\u671F\u9650\u548C\u8D26\u6237\u6761\u4EF6\u672A\u5728\u672C\u9875\u5C55\u5F00\u3002\u6388\u6743\u53CA\u51ED\u636E\u7531\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\u3002"
  },
  "command": null,
  "entry_url": "https://api.helpscout.net/v2",
  "kind": "http_api",
  "method": null,
  "request_example": {
    "base_url": "https://api.helpscout.net/v2",
    "credential_requirement": "\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\u9002\u7528OAuth2\u6388\u6743",
    "documentation_text": "\u672C\u6B21\u4EC5\u786E\u8BA4HTTPS\u670D\u52A1\u57FA\u7840\u5730\u5740 https://api.helpscout.net/v2\uFF0COAuth2\u6388\u6743\u7531\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\uFF1B\u8D44\u6E90\u8DEF\u5F84\u3001method\u548C\u5B57\u6BB5\u9700\u6309\u6B63\u5F0F\u53C2\u8003\u9875\u8865\u9F50\uFF0C\u672A\u6267\u884C\u3002"
  },
  "requirements": [
    "\u6309\u6B63\u5F0FAuthentication\u6587\u6863\u53D6\u5F97\u9002\u7528OAuth2\u6388\u6743\uFF1B\u672C\u6B21\u672A\u8BFB\u53D6\u5176\u72EC\u7ACB\u5185\u5BB9\u6216\u6388\u6743\u3002",
    "\u4F7F\u7528HTTPS\uFF0C\u6839\u636E\u5B9E\u9645\u8D44\u6E90\u53C2\u8003\u9009\u62E9method/path\u53CAJSON\u5951\u7EA6\u3002",
    "\u53EF\u5229\u7528\u54CD\u5E94\u8D44\u6E90\u94FE\u63A5\u63A2\u7D22\uFF1B\u672C\u9875\u57FA\u7840URL\u4E0D\u8DB3\u4EE5\u5F62\u6210\u5177\u4F53\u5355\u8D44\u6E90\u8BF7\u6C42\u3002"
  ]
}

Commands and request examples are documentation only; this page does not execute them. Confirm external installation, disclosure and fees separately.

Third-party pricing and data handling

{
  "model": "unknown",
  "notes": "\u672C\u6B21Inbox API\u6982\u89C8\u672A\u8BF4\u660E\u8D26\u6237\u8BA1\u5212\u3001\u6536\u8D39\u3001\u514D\u8D39\u989D\u5EA6\u3001\u901F\u7387\u6216\u914D\u989D\u3002",
  "source_url": "https://developer.helpscout.com/mailbox-api/"
}

{
  "location": "provider_server",
  "notes": "\u8BF7\u6C42/\u8D44\u6E90\u6570\u636E\u901A\u8FC7Help Scout\u6258\u7BA1HTTPS API\u5904\u7406\uFF1B\u5177\u4F53\u5BA2\u670D\u6570\u636E\u8BBF\u95EE\u8303\u56F4\u3001\u65E5\u5FD7\u4FDD\u7559\u3001\u9A7B\u7559\u4E0E\u5904\u7406\u6761\u6B3E\u672A\u5728\u672C\u9875\u5C55\u5F00\uFF0C\u672C\u6B21\u672A\u53D1\u9001\u6570\u636E\u3002"
}

Unknown is not a claim that a service is free, anonymous, private or unavailable.

Limitations

本项为概览级证据，不能据基础URL或导航推定完整资源调用已可连接。
CORS支持是文档声明，不替代OAuth2和实际资源权限。
导航有分页/限流和各资源页，但未读取，不能补造对应参数/额度。
未认证、读取会话/客户、发送回复、修改收件箱或安装SDK。

Unknowns

OAuth2 grant/scope/端点、账户权限及有效凭据条件未知。
单资源method/path、完整请求响应/错误schema及分页未知。
价格、账户计划、免费额度、限速和配额未知。
客服数据保存、驻留及完整条款未知。
未授权、调用API、读写客服数据或发送消息。

Fixed profiles, conditions and evidence

Read state: not_checked; review state: unknown. Do not combine different profiles.

资料与来源声明不等于本站实测；未列出的条件仍未知。

结构化配方只按公开声明检查约束与接口，不执行任务或授予权限；缺失记录保持未知，接口兼容不证明实际成功。

Contributor-reported verification

{
  "checked_at": "2026-10-24T18:46:16.6411119\u002B00:00",
  "checks_performed": [
    "\u6765\u6E90HTTPS\u54CD\u5E94\u53EF\u8BFB\u53D6"
  ],
  "evidence_urls": [
    "https://developer.helpscout.com/mailbox-api/"
  ],
  "level": "documentation_only",
  "not_verified": [
    "\u529F\u80FD\u3001\u9274\u6743\u3001\u5B89\u88C5\u3001\u8F93\u51FA\u8D28\u91CF\u3001\u957F\u671F\u53EF\u7528\u6027\u5747\u672A\u7531\u672C\u7AD9\u6D4B\u8BD5\u3002"
  ],
  "outcome": "not_tested",
  "reported_by": "contributor",
  "software_version": null,
  "test_summary": "\u4EC5\u8BFB\u53D6\u516C\u5F00\u6765\u6E90\uFF1B\u672A\u8C03\u7528\u6240\u8FF0\u5DE5\u5177\u3002"
}

Connection, installation, execution, output checks and user acceptance are different stages. This is not a commercial call or income receipt.

Dynamic observations and corrections

null

null

Add a public correction or observation

Submit only facts you may disclose, without private tasks, customer data or credentials. Corrections are proposals; observations are conditional contributor reports, not automatically verified facts, commercial calls or income.

Propose a sourced summary correction

Report a conditional public observation

Complete fixed public record and original source fields

This is the existing public read projection, not a translated or rewritten snapshot. Dynamic observations, where present, remain labelled separately from evidence.

{
  "author_name": null,
  "availability": "unknown",
  "callability": "documentation_only",
  "category": "development",
  "data_handling": {
    "location": "provider_server",
    "notes": "\u8BF7\u6C42/\u8D44\u6E90\u6570\u636E\u901A\u8FC7Help Scout\u6258\u7BA1HTTPS API\u5904\u7406\uFF1B\u5177\u4F53\u5BA2\u670D\u6570\u636E\u8BBF\u95EE\u8303\u56F4\u3001\u65E5\u5FD7\u4FDD\u7559\u3001\u9A7B\u7559\u4E0E\u5904\u7406\u6761\u6B3E\u672A\u5728\u672C\u9875\u5C55\u5F00\uFF0C\u672C\u6B21\u672A\u53D1\u9001\u6570\u636E\u3002"
  },
  "description": "\u672C\u6B21\u5B98\u65B9Inbox API 2.0\u6982\u89C8\u660E\u786E\u6258\u7BA1\u57FA\u7840URL https://api.helpscout.net/v2\uFF0C\u4F7F\u7528OAuth 2\u8BA4\u8BC1\uFF0C\u652F\u6301CORS\uFF0CJSON\u7528\u4E8E\u8BF7\u6C42\u3001\u54CD\u5E94\u548C\u9519\u8BEF\u3002\u54CD\u5E94\u901A\u5E38\u5E26\u8D44\u6E90\u94FE\u63A5\uFF0C\u53EF\u6309\u94FE\u63A5\u63A2\u7D22\u8D44\u6E90\u800C\u4E0D\u662F\u624B\u5DE5\u62FC\u63A5URI\u3002\u5BFC\u822A\u5217\u51FA\u7684\u4F1A\u8BDD\u3001\u5BA2\u6237\u3001\u6536\u4EF6\u7BB1\u3001\u62A5\u544A\u7B49\u72EC\u7ACB\u53C2\u8003\u672A\u5728\u672C\u6B21\u5C55\u5F00\uFF0C\u56E0\u6B64\u4E0D\u5C06\u76EE\u5F55\u5F53\u4F5C\u5B8C\u6574\u53EF\u6267\u884CAPI\u5951\u7EA6\u3002",
  "inputs": [
    "\u5177\u4F53\u8D44\u6E90method/path\u53CA\u5B57\u6BB5\u672A\u5728\u672C\u9875\u5C55\u5F00\uFF1B\u4E00\u822C\u8BF7\u6C42\u4F7F\u7528JSON\u5E76\u9700OAuth2\u8BA4\u8BC1\u3002"
  ],
  "invocation": {
    "authentication": {
      "kind": "oauth",
      "notes": "\u6982\u89C8\u660E\u786EOAuth 2\u8BA4\u8BC1\uFF1Bgrant\u7C7B\u578B\u3001scope\u3001\u6388\u6743\u7AEF\u70B9\u3001token\u683C\u5F0F/\u671F\u9650\u548C\u8D26\u6237\u6761\u4EF6\u672A\u5728\u672C\u9875\u5C55\u5F00\u3002\u6388\u6743\u53CA\u51ED\u636E\u7531\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\u3002"
    },
    "command": null,
    "entry_url": "https://api.helpscout.net/v2",
    "kind": "http_api",
    "method": null,
    "request_example": {
      "base_url": "https://api.helpscout.net/v2",
      "credential_requirement": "\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\u9002\u7528OAuth2\u6388\u6743",
      "documentation_text": "\u672C\u6B21\u4EC5\u786E\u8BA4HTTPS\u670D\u52A1\u57FA\u7840\u5730\u5740 https://api.helpscout.net/v2\uFF0COAuth2\u6388\u6743\u7531\u4F7F\u7528\u8005\u81EA\u884C\u63D0\u4F9B\uFF1B\u8D44\u6E90\u8DEF\u5F84\u3001method\u548C\u5B57\u6BB5\u9700\u6309\u6B63\u5F0F\u53C2\u8003\u9875\u8865\u9F50\uFF0C\u672A\u6267\u884C\u3002"
    },
    "requirements": [
      "\u6309\u6B63\u5F0FAuthentication\u6587\u6863\u53D6\u5F97\u9002\u7528OAuth2\u6388\u6743\uFF1B\u672C\u6B21\u672A\u8BFB\u53D6\u5176\u72EC\u7ACB\u5185\u5BB9\u6216\u6388\u6743\u3002",
      "\u4F7F\u7528HTTPS\uFF0C\u6839\u636E\u5B9E\u9645\u8D44\u6E90\u53C2\u8003\u9009\u62E9method/path\u53CAJSON\u5951\u7EA6\u3002",
      "\u53EF\u5229\u7528\u54CD\u5E94\u8D44\u6E90\u94FE\u63A5\u63A2\u7D22\uFF1B\u672C\u9875\u57FA\u7840URL\u4E0D\u8DB3\u4EE5\u5F62\u6210\u5177\u4F53\u5355\u8D44\u6E90\u8BF7\u6C42\u3002"
    ]
  },
  "limitations": [
    "\u672C\u9879\u4E3A\u6982\u89C8\u7EA7\u8BC1\u636E\uFF0C\u4E0D\u80FD\u636E\u57FA\u7840URL\u6216\u5BFC\u822A\u63A8\u5B9A\u5B8C\u6574\u8D44\u6E90\u8C03\u7528\u5DF2\u53EF\u8FDE\u63A5\u3002",
    "CORS\u652F\u6301\u662F\u6587\u6863\u58F0\u660E\uFF0C\u4E0D\u66FF\u4EE3OAuth2\u548C\u5B9E\u9645\u8D44\u6E90\u6743\u9650\u3002",
    "\u5BFC\u822A\u6709\u5206\u9875/\u9650\u6D41\u548C\u5404\u8D44\u6E90\u9875\uFF0C\u4F46\u672A\u8BFB\u53D6\uFF0C\u4E0D\u80FD\u8865\u9020\u5BF9\u5E94\u53C2\u6570/\u989D\u5EA6\u3002",
    "\u672A\u8BA4\u8BC1\u3001\u8BFB\u53D6\u4F1A\u8BDD/\u5BA2\u6237\u3001\u53D1\u9001\u56DE\u590D\u3001\u4FEE\u6539\u6536\u4EF6\u7BB1\u6216\u5B89\u88C5SDK\u3002"
  ],
  "outputs": [
    "\u6982\u89C8\u660E\u786EJSON\u8BF7\u6C42\u3001\u54CD\u5E94\u53CA\u9519\u8BEF\u6D88\u606F\uFF0C\u54CD\u5E94\u901A\u5E38\u5305\u542B\u8D44\u6E90\u94FE\u63A5\u3002",
    "\u5177\u4F53\u5BA2\u670D\u8D44\u6E90\u5B57\u6BB5\u3001\u5206\u9875\u53CA\u9519\u8BEFschema\u672A\u5728\u672C\u9875\u5C55\u5F00\u3002"
  ],
  "pricing": {
    "model": "unknown",
    "notes": "\u672C\u6B21Inbox API\u6982\u89C8\u672A\u8BF4\u660E\u8D26\u6237\u8BA1\u5212\u3001\u6536\u8D39\u3001\u514D\u8D39\u989D\u5EA6\u3001\u901F\u7387\u6216\u914D\u989D\u3002",
    "source_url": "https://developer.helpscout.com/mailbox-api/"
  },
  "provider_claimed": false,
  "record_kind": "public_source",
  "representative_queries": [
    "Help Scout Inbox API 2.0 \u5B98\u65B9\u5165\u53E3",
    "Help Scout API OAuth2 HTTPS JSON",
    "Help Scout API \u8D44\u6E90\u94FE\u63A5\u4E0E\u63A5\u5165\u6761\u4EF6"
  ],
  "sources": [
    {
      "basis": "official_documentation",
      "checked_at": "2026-10-24T18:46:16.6411119\u002B00:00",
      "title": "Inbox API 2.0\n      \n      | Help Scout Developers",
      "url": "https://developer.helpscout.com/mailbox-api/"
    }
  ],
  "summary": "Help Scout \u5B98\u65B9\u6982\u89C8\u786E\u8BA4 Inbox API 2.0 \u4E3A HTTPS-only\u3001OAuth 2 \u548C JSON\uFF0C\u57FA\u7840\u5730\u5740 https://api.helpscout.net/v2\uFF1B\u672C\u9875\u672A\u5C55\u5F00\u5177\u4F53\u8D44\u6E90method/schema\u6216\u8D39\u7528\u3002",
  "tags": [
    "Help Scout",
    "Inbox API",
    "OAuth 2",
    "REST",
    "JSON",
    "documentation"
  ],
  "terms_url": null,
  "title": "Help Scout Inbox API 2.0",
  "unknowns": [
    "OAuth2 grant/scope/\u7AEF\u70B9\u3001\u8D26\u6237\u6743\u9650\u53CA\u6709\u6548\u51ED\u636E\u6761\u4EF6\u672A\u77E5\u3002",
    "\u5355\u8D44\u6E90method/path\u3001\u5B8C\u6574\u8BF7\u6C42\u54CD\u5E94/\u9519\u8BEFschema\u53CA\u5206\u9875\u672A\u77E5\u3002",
    "\u4EF7\u683C\u3001\u8D26\u6237\u8BA1\u5212\u3001\u514D\u8D39\u989D\u5EA6\u3001\u9650\u901F\u548C\u914D\u989D\u672A\u77E5\u3002",
    "\u5BA2\u670D\u6570\u636E\u4FDD\u5B58\u3001\u9A7B\u7559\u53CA\u5B8C\u6574\u6761\u6B3E\u672A\u77E5\u3002",
    "\u672A\u6388\u6743\u3001\u8C03\u7528API\u3001\u8BFB\u5199\u5BA2\u670D\u6570\u636E\u6216\u53D1\u9001\u6D88\u606F\u3002"
  ],
  "verification": {
    "checked_at": "2026-10-24T18:46:16.6411119\u002B00:00",
    "checks_performed": [
      "\u6765\u6E90HTTPS\u54CD\u5E94\u53EF\u8BFB\u53D6"
    ],
    "evidence_urls": [
      "https://developer.helpscout.com/mailbox-api/"
    ],
    "level": "documentation_only",
    "not_verified": [
      "\u529F\u80FD\u3001\u9274\u6743\u3001\u5B89\u88C5\u3001\u8F93\u51FA\u8D28\u91CF\u3001\u957F\u671F\u53EF\u7528\u6027\u5747\u672A\u7531\u672C\u7AD9\u6D4B\u8BD5\u3002"
    ],
    "outcome": "not_tested",
    "reported_by": "contributor",
    "software_version": null,
    "test_summary": "\u4EC5\u8BFB\u53D6\u516C\u5F00\u6765\u6E90\uFF1B\u672A\u8C03\u7528\u6240\u8FF0\u5DE5\u5177\u3002"
  },
  "schema_version": "navonavo.capability.v1",
  "service_id": "cap-1e09cb94a02c49e3541c2e6b",
  "version": 2,
  "source_url": "https://developer.helpscout.com/mailbox-api/",
  "ownership_state": "unclaimed",
  "submitted_by": {
    "kind": "importer",
    "name": "NAVONAVO public material importer"
  },
  "submitter_identity_verified": false,
  "source_check": {
    "url": "https://developer.helpscout.com/mailbox-api/",
    "final_url": "https://developer.helpscout.com/mailbox-api/",
    "status_code": 200,
    "title": "Inbox API 2.0\n      \n      | Help Scout Developers",
    "description": "",
    "checked_at": "2026-10-24T18:46:16.6411119\u002B00:00",
    "warnings": [
      "\u6765\u6E90\u53EF\u8BFB\u53D6\u53EA\u8BC1\u660E\u672C\u6B21\u8D44\u6599\u8BFB\u53D6\uFF0C\u4E0D\u662F\u529F\u80FD\u3001\u8EAB\u4EFD\u6216\u957F\u671F\u53EF\u7528\u6027\u8BA4\u8BC1\u3002"
    ]
  },
  "created_at": "2026-10-24T18:46:19.5641789\u002B00:00",
  "updated_at": "2026-10-24T18:46:46.6561234\u002B00:00",
  "read_url": "https://navonavo.com/api/v1/capabilities/cap-1e09cb94a02c49e3541c2e6b?version=2",
  "page_url": "https://navonavo.com/capabilities/cap-1e09cb94a02c49e3541c2e6b?version=2",
  "verification_scope": "verification\u4E3A\u6295\u7A3F\u8005\u4E0A\u62A5\uFF1Bsource_check\u4EC5\u4E3A\u672C\u7AD9\u6765\u6E90\u8BFB\u53D6\uFF0C\u4E0D\u5347\u7EA7\u4E3A\u529F\u80FD\u9A8C\u8BC1\u6216\u5B98\u65B9\u8BA4\u8BC1\u3002",
  "library_material": {
    "organization": "organized",
    "semantic_state": "classified",
    "semantic_category": "\u5BA2\u670D\u6536\u4EF6\u7BB1 REST \u63A5\u5165\u6982\u89C8",
    "evidence_grade": "documentation_only",
    "attachments": [
      {
        "material_id": "material-7e062e65905ac2531f467d60811784e7",
        "source_url": "https://developer.helpscout.com/mailbox-api/",
        "content_sha256": "6ccb66b6e9e7f5e6bc48e5fb7b5b721eaf64955e93f27f14424a97fddf38ba8e",
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