Freshdesk API V2 — 客服工单与联系人

官方 REST V2 可查询及管理工单、联系人、会话等客服资源，使用个人 API key 并受用户角色限制。需要实际 Freshdesk 租户域名；没有连接帮助台、读取客户数据或发送回复。

Source statements below remain in their published language. Collection, contributor reports and a provider's identity are separate; this page does not certify quality, current availability or permission to execute.

Stable ID: cap-ffeee1f927d29cd185d5f335
Card version: 2
Updated: 2026-10-24T18:47:57.3010337+00:00
Ownership state: unclaimed
Processing: unknown
Evidence level: unknown
Business execution: unknown

Keep this fixed version · Original public source · Complete machine record

Published description

文档路径以 /api/v2/... 表示，完整 URL 需实际 https://<tenant>.freshdesk.com 域名。示例采用 HTTP Basic 的 key:X 方式，API key 作为用户名、虚拟密码，并不要求把真实用户密码放进请求。列表支持 page/per_page，默认 30、上限 100，响应 Link 可给下一页。API 包含创建、更新、回复、删除、导入导出等副作用，不能作为默认只读工具。V2 是文档中的生产接口代际，部分单端点为 Beta，不是本地安装版本。

Inputs

实际 Freshdesk 租户和个人 API key
允许的用户/坐席角色权限
具体工单/联系人标识、过滤条件、分页及写操作数据

Outputs

工单、联系人、会话等 JSON 资源或列表，未实际读取
创建/更新/回复等动作结果，未执行
分页 Link、配额与 Retry-After 等响应头，未实际观测

Invocation and authentication

unknown

{
  "authentication": {
    "kind": "api_key",
    "notes": "\u4E2A\u4EBA API key \u7ECF HTTP Basic \u8BA4\u8BC1\uFF0Ckey \u4F5C\u4E3A\u7528\u6237\u540D\u3001\u865A\u62DF\u5BC6\u7801\uFF08\u5982 X\uFF09\uFF1B\u53EF\u7528\u6570\u636E\u548C\u64CD\u4F5C\u53D6\u51B3\u4E8E\u8BE5 Freshdesk \u7528\u6237\u89D2\u8272\u3002\u5B9E\u9645\u79DF\u6237\u57DF\u540D\u5C1A\u672A\u914D\u7F6E\u3002"
  },
  "command": null,
  "entry_url": null,
  "kind": "http_api",
  "method": "GET",
  "requirements": [
    "Freshdesk \u8D26\u6237\u3001\u5B9E\u9645\u79DF\u6237 HTTPS \u57DF\u540D\u53CA API key",
    "\u9002\u5408\u7528\u9014\u7684\u89D2\u8272\u6743\u9650",
    "\u6309\u5177\u4F53\u63A5\u53E3\u8BBE\u7F6E\u8FC7\u6EE4/\u5206\u9875\u5E76\u5904\u7406\u8D26\u6237\u914D\u989D",
    "\u5199\u64CD\u4F5C\u3001\u56DE\u590D\u4E0E\u5220\u9664\u9700\u660E\u786E\u6388\u6743\uFF0C\u4E0D\u6DF7\u540C\u53EA\u8BFB\u67E5\u8BE2"
  ]
}

Commands and request examples are documentation only; this page does not execute them. Confirm external installation, disclosure and fees separately.

Third-party pricing and data handling

{
  "model": "unknown",
  "notes": "API \u901F\u7387\u4F9D\u5957\u9910\uFF0C\u6587\u6863\u8BF4\u660E\u53EF\u8D2D\u4E70\u989D\u5916\u8C03\u7528\uFF1B\u672A\u7ED9\u5F53\u524D\u8D26\u6237\u5957\u9910\u4EF7\u683C\u3001\u514D\u8D39\u6743\u9650\u6216\u5177\u4F53\u989D\u5916\u6536\u8D39\u3002\u8BD5\u7528\u9650\u6D41\u4E0D\u7B49\u540C\u514D\u8D39\u957F\u671F\u670D\u52A1\u3002",
  "source_url": null
}

{
  "location": "provider_server",
  "notes": "\u5BA2\u670D\u5DE5\u5355\u3001\u8054\u7CFB\u4EBA\u3001\u4F1A\u8BDD\u53CA\u9644\u4EF6\u53EF\u80FD\u542B\u5BA2\u6237\u8D44\u6599\uFF0CAPI \u5728\u8D26\u6237\u5E2E\u52A9\u53F0\u8303\u56F4\u5904\u7406\u3002\u672C\u8F6E\u672A\u8BFB\u53D6\u4EFB\u4F55\u6B64\u7C7B\u6570\u636E\uFF1B\u5730\u533A\u3001\u65E5\u5FD7\u3001\u4FDD\u7559\u671F\u53CA\u9690\u79C1\u6761\u6B3E\u672A\u77E5\u3002"
}

Unknown is not a claim that a service is free, anonymous, private or unavailable.

Limitations

没有登录、读取工单/联系人、发送消息、修改或删除帮助台数据。
实际域名随租户而异，不能把文档的 domain.freshdesk.com 当作用户账户入口。
角色不允许的行为不能通过 API key 绕过；只可查看的角色不能据此回复。
每分钟配额按账户/套餐累计，与坐席数量或来源 IP 数量无关；文档称试用用户默认每分钟 50 次，但旧按小时账户可能尚未迁移，实际限额应看返回头。
无效请求及部分自定义应用也消耗配额；嵌入额外信息可能消耗多次调用。
达到限额返回 429 及 Retry-After；这里没有实施重试。
通用列表每页默认 30、最多 100；单端点特殊条件仍需核实，Beta 接口可能变更。

Unknowns

实际租户、账户权限、已迁移限流模式及计费未知。
具体工单 schema、发送/删除效果和端点兼容性未测。
没有安装版本或真实 API/业务工作流执行证据。

Fixed profiles, conditions and evidence

Read state: not_checked; review state: unknown. Do not combine different profiles.

资料与来源声明不等于本站实测；未列出的条件仍未知。

结构化配方只按公开声明检查约束与接口，不执行任务或授予权限；缺失记录保持未知，接口兼容不证明实际成功。

Contributor-reported verification

{
  "checked_at": "2026-10-24T18:47:05.9090736\u002B00:00",
  "checks_performed": [
    "\u6765\u6E90HTTPS\u54CD\u5E94\u53EF\u8BFB\u53D6"
  ],
  "evidence_urls": [
    "https://developers.freshdesk.com/api/"
  ],
  "level": "documentation_only",
  "not_verified": [
    "\u529F\u80FD\u3001\u9274\u6743\u3001\u5B89\u88C5\u3001\u8F93\u51FA\u8D28\u91CF\u3001\u957F\u671F\u53EF\u7528\u6027\u5747\u672A\u7531\u672C\u7AD9\u6D4B\u8BD5\u3002"
  ],
  "outcome": "not_tested",
  "reported_by": "contributor",
  "software_version": null,
  "test_summary": "\u4EC5\u8BFB\u53D6\u516C\u5F00\u6765\u6E90\uFF1B\u672A\u8C03\u7528\u6240\u8FF0\u5DE5\u5177\u3002"
}

Connection, installation, execution, output checks and user acceptance are different stages. This is not a commercial call or income receipt.

Dynamic observations and corrections

null

null

Add a public correction or observation

Submit only facts you may disclose, without private tasks, customer data or credentials. Corrections are proposals; observations are conditional contributor reports, not automatically verified facts, commercial calls or income.

Propose a sourced summary correction

Report a conditional public observation

Complete fixed public record and original source fields

This is the existing public read projection, not a translated or rewritten snapshot. Dynamic observations, where present, remain labelled separately from evidence.

{
  "author_name": null,
  "availability": "unknown",
  "callability": "documentation_only",
  "category": "development",
  "data_handling": {
    "location": "provider_server",
    "notes": "\u5BA2\u670D\u5DE5\u5355\u3001\u8054\u7CFB\u4EBA\u3001\u4F1A\u8BDD\u53CA\u9644\u4EF6\u53EF\u80FD\u542B\u5BA2\u6237\u8D44\u6599\uFF0CAPI \u5728\u8D26\u6237\u5E2E\u52A9\u53F0\u8303\u56F4\u5904\u7406\u3002\u672C\u8F6E\u672A\u8BFB\u53D6\u4EFB\u4F55\u6B64\u7C7B\u6570\u636E\uFF1B\u5730\u533A\u3001\u65E5\u5FD7\u3001\u4FDD\u7559\u671F\u53CA\u9690\u79C1\u6761\u6B3E\u672A\u77E5\u3002"
  },
  "description": "\u6587\u6863\u8DEF\u5F84\u4EE5 /api/v2/... \u8868\u793A\uFF0C\u5B8C\u6574 URL \u9700\u5B9E\u9645 https://\u003Ctenant\u003E.freshdesk.com \u57DF\u540D\u3002\u793A\u4F8B\u91C7\u7528 HTTP Basic \u7684 key:X \u65B9\u5F0F\uFF0CAPI key \u4F5C\u4E3A\u7528\u6237\u540D\u3001\u865A\u62DF\u5BC6\u7801\uFF0C\u5E76\u4E0D\u8981\u6C42\u628A\u771F\u5B9E\u7528\u6237\u5BC6\u7801\u653E\u8FDB\u8BF7\u6C42\u3002\u5217\u8868\u652F\u6301 page/per_page\uFF0C\u9ED8\u8BA4 30\u3001\u4E0A\u9650 100\uFF0C\u54CD\u5E94 Link \u53EF\u7ED9\u4E0B\u4E00\u9875\u3002API \u5305\u542B\u521B\u5EFA\u3001\u66F4\u65B0\u3001\u56DE\u590D\u3001\u5220\u9664\u3001\u5BFC\u5165\u5BFC\u51FA\u7B49\u526F\u4F5C\u7528\uFF0C\u4E0D\u80FD\u4F5C\u4E3A\u9ED8\u8BA4\u53EA\u8BFB\u5DE5\u5177\u3002V2 \u662F\u6587\u6863\u4E2D\u7684\u751F\u4EA7\u63A5\u53E3\u4EE3\u9645\uFF0C\u90E8\u5206\u5355\u7AEF\u70B9\u4E3A Beta\uFF0C\u4E0D\u662F\u672C\u5730\u5B89\u88C5\u7248\u672C\u3002",
  "inputs": [
    "\u5B9E\u9645 Freshdesk \u79DF\u6237\u548C\u4E2A\u4EBA API key",
    "\u5141\u8BB8\u7684\u7528\u6237/\u5750\u5E2D\u89D2\u8272\u6743\u9650",
    "\u5177\u4F53\u5DE5\u5355/\u8054\u7CFB\u4EBA\u6807\u8BC6\u3001\u8FC7\u6EE4\u6761\u4EF6\u3001\u5206\u9875\u53CA\u5199\u64CD\u4F5C\u6570\u636E"
  ],
  "invocation": {
    "authentication": {
      "kind": "api_key",
      "notes": "\u4E2A\u4EBA API key \u7ECF HTTP Basic \u8BA4\u8BC1\uFF0Ckey \u4F5C\u4E3A\u7528\u6237\u540D\u3001\u865A\u62DF\u5BC6\u7801\uFF08\u5982 X\uFF09\uFF1B\u53EF\u7528\u6570\u636E\u548C\u64CD\u4F5C\u53D6\u51B3\u4E8E\u8BE5 Freshdesk \u7528\u6237\u89D2\u8272\u3002\u5B9E\u9645\u79DF\u6237\u57DF\u540D\u5C1A\u672A\u914D\u7F6E\u3002"
    },
    "command": null,
    "entry_url": null,
    "kind": "http_api",
    "method": "GET",
    "requirements": [
      "Freshdesk \u8D26\u6237\u3001\u5B9E\u9645\u79DF\u6237 HTTPS \u57DF\u540D\u53CA API key",
      "\u9002\u5408\u7528\u9014\u7684\u89D2\u8272\u6743\u9650",
      "\u6309\u5177\u4F53\u63A5\u53E3\u8BBE\u7F6E\u8FC7\u6EE4/\u5206\u9875\u5E76\u5904\u7406\u8D26\u6237\u914D\u989D",
      "\u5199\u64CD\u4F5C\u3001\u56DE\u590D\u4E0E\u5220\u9664\u9700\u660E\u786E\u6388\u6743\uFF0C\u4E0D\u6DF7\u540C\u53EA\u8BFB\u67E5\u8BE2"
    ]
  },
  "limitations": [
    "\u6CA1\u6709\u767B\u5F55\u3001\u8BFB\u53D6\u5DE5\u5355/\u8054\u7CFB\u4EBA\u3001\u53D1\u9001\u6D88\u606F\u3001\u4FEE\u6539\u6216\u5220\u9664\u5E2E\u52A9\u53F0\u6570\u636E\u3002",
    "\u5B9E\u9645\u57DF\u540D\u968F\u79DF\u6237\u800C\u5F02\uFF0C\u4E0D\u80FD\u628A\u6587\u6863\u7684 domain.freshdesk.com \u5F53\u4F5C\u7528\u6237\u8D26\u6237\u5165\u53E3\u3002",
    "\u89D2\u8272\u4E0D\u5141\u8BB8\u7684\u884C\u4E3A\u4E0D\u80FD\u901A\u8FC7 API key \u7ED5\u8FC7\uFF1B\u53EA\u53EF\u67E5\u770B\u7684\u89D2\u8272\u4E0D\u80FD\u636E\u6B64\u56DE\u590D\u3002",
    "\u6BCF\u5206\u949F\u914D\u989D\u6309\u8D26\u6237/\u5957\u9910\u7D2F\u8BA1\uFF0C\u4E0E\u5750\u5E2D\u6570\u91CF\u6216\u6765\u6E90 IP \u6570\u91CF\u65E0\u5173\uFF1B\u6587\u6863\u79F0\u8BD5\u7528\u7528\u6237\u9ED8\u8BA4\u6BCF\u5206\u949F 50 \u6B21\uFF0C\u4F46\u65E7\u6309\u5C0F\u65F6\u8D26\u6237\u53EF\u80FD\u5C1A\u672A\u8FC1\u79FB\uFF0C\u5B9E\u9645\u9650\u989D\u5E94\u770B\u8FD4\u56DE\u5934\u3002",
    "\u65E0\u6548\u8BF7\u6C42\u53CA\u90E8\u5206\u81EA\u5B9A\u4E49\u5E94\u7528\u4E5F\u6D88\u8017\u914D\u989D\uFF1B\u5D4C\u5165\u989D\u5916\u4FE1\u606F\u53EF\u80FD\u6D88\u8017\u591A\u6B21\u8C03\u7528\u3002",
    "\u8FBE\u5230\u9650\u989D\u8FD4\u56DE 429 \u53CA Retry-After\uFF1B\u8FD9\u91CC\u6CA1\u6709\u5B9E\u65BD\u91CD\u8BD5\u3002",
    "\u901A\u7528\u5217\u8868\u6BCF\u9875\u9ED8\u8BA4 30\u3001\u6700\u591A 100\uFF1B\u5355\u7AEF\u70B9\u7279\u6B8A\u6761\u4EF6\u4ECD\u9700\u6838\u5B9E\uFF0CBeta \u63A5\u53E3\u53EF\u80FD\u53D8\u66F4\u3002"
  ],
  "outputs": [
    "\u5DE5\u5355\u3001\u8054\u7CFB\u4EBA\u3001\u4F1A\u8BDD\u7B49 JSON \u8D44\u6E90\u6216\u5217\u8868\uFF0C\u672A\u5B9E\u9645\u8BFB\u53D6",
    "\u521B\u5EFA/\u66F4\u65B0/\u56DE\u590D\u7B49\u52A8\u4F5C\u7ED3\u679C\uFF0C\u672A\u6267\u884C",
    "\u5206\u9875 Link\u3001\u914D\u989D\u4E0E Retry-After \u7B49\u54CD\u5E94\u5934\uFF0C\u672A\u5B9E\u9645\u89C2\u6D4B"
  ],
  "pricing": {
    "model": "unknown",
    "notes": "API \u901F\u7387\u4F9D\u5957\u9910\uFF0C\u6587\u6863\u8BF4\u660E\u53EF\u8D2D\u4E70\u989D\u5916\u8C03\u7528\uFF1B\u672A\u7ED9\u5F53\u524D\u8D26\u6237\u5957\u9910\u4EF7\u683C\u3001\u514D\u8D39\u6743\u9650\u6216\u5177\u4F53\u989D\u5916\u6536\u8D39\u3002\u8BD5\u7528\u9650\u6D41\u4E0D\u7B49\u540C\u514D\u8D39\u957F\u671F\u670D\u52A1\u3002",
    "source_url": null
  },
  "provider_claimed": false,
  "record_kind": "public_source",
  "representative_queries": [],
  "sources": [
    {
      "basis": "public_record",
      "checked_at": "2026-10-24T18:47:05.9090736\u002B00:00",
      "title": "Freshdesk",
      "url": "https://developers.freshdesk.com/api/"
    }
  ],
  "summary": "\u5B98\u65B9 REST V2 \u53EF\u67E5\u8BE2\u53CA\u7BA1\u7406\u5DE5\u5355\u3001\u8054\u7CFB\u4EBA\u3001\u4F1A\u8BDD\u7B49\u5BA2\u670D\u8D44\u6E90\uFF0C\u4F7F\u7528\u4E2A\u4EBA API key \u5E76\u53D7\u7528\u6237\u89D2\u8272\u9650\u5236\u3002\u9700\u8981\u5B9E\u9645 Freshdesk \u79DF\u6237\u57DF\u540D\uFF1B\u6CA1\u6709\u8FDE\u63A5\u5E2E\u52A9\u53F0\u3001\u8BFB\u53D6\u5BA2\u6237\u6570\u636E\u6216\u53D1\u9001\u56DE\u590D\u3002",
  "tags": [
    "Freshdesk",
    "\u5BA2\u670D",
    "\u5DE5\u5355",
    "API key",
    "REST API"
  ],
  "terms_url": null,
  "title": "Freshdesk API V2 \u2014 \u5BA2\u670D\u5DE5\u5355\u4E0E\u8054\u7CFB\u4EBA",
  "unknowns": [
    "\u5B9E\u9645\u79DF\u6237\u3001\u8D26\u6237\u6743\u9650\u3001\u5DF2\u8FC1\u79FB\u9650\u6D41\u6A21\u5F0F\u53CA\u8BA1\u8D39\u672A\u77E5\u3002",
    "\u5177\u4F53\u5DE5\u5355 schema\u3001\u53D1\u9001/\u5220\u9664\u6548\u679C\u548C\u7AEF\u70B9\u517C\u5BB9\u6027\u672A\u6D4B\u3002",
    "\u6CA1\u6709\u5B89\u88C5\u7248\u672C\u6216\u771F\u5B9E API/\u4E1A\u52A1\u5DE5\u4F5C\u6D41\u6267\u884C\u8BC1\u636E\u3002"
  ],
  "verification": {
    "checked_at": "2026-10-24T18:47:05.9090736\u002B00:00",
    "checks_performed": [
      "\u6765\u6E90HTTPS\u54CD\u5E94\u53EF\u8BFB\u53D6"
    ],
    "evidence_urls": [
      "https://developers.freshdesk.com/api/"
    ],
    "level": "documentation_only",
    "not_verified": [
      "\u529F\u80FD\u3001\u9274\u6743\u3001\u5B89\u88C5\u3001\u8F93\u51FA\u8D28\u91CF\u3001\u957F\u671F\u53EF\u7528\u6027\u5747\u672A\u7531\u672C\u7AD9\u6D4B\u8BD5\u3002"
    ],
    "outcome": "not_tested",
    "reported_by": "contributor",
    "software_version": null,
    "test_summary": "\u4EC5\u8BFB\u53D6\u516C\u5F00\u6765\u6E90\uFF1B\u672A\u8C03\u7528\u6240\u8FF0\u5DE5\u5177\u3002"
  },
  "schema_version": "navonavo.capability.v1",
  "service_id": "cap-ffeee1f927d29cd185d5f335",
  "version": 2,
  "source_url": "https://developers.freshdesk.com/api/",
  "ownership_state": "unclaimed",
  "submitted_by": {
    "kind": "importer",
    "name": "NAVONAVO public material importer"
  },
  "submitter_identity_verified": false,
  "source_check": {
    "url": "https://developers.freshdesk.com/api/",
    "final_url": "https://developers.freshdesk.com/api/",
    "status_code": 200,
    "title": "Freshdesk",
    "description": null,
    "checked_at": "2026-10-24T18:47:05.9090736\u002B00:00",
    "warnings": [
      "\u6765\u6E90\u53EF\u8BFB\u53D6\u53EA\u8BC1\u660E\u672C\u6B21\u8D44\u6599\u8BFB\u53D6\uFF0C\u4E0D\u662F\u529F\u80FD\u3001\u8EAB\u4EFD\u6216\u957F\u671F\u53EF\u7528\u6027\u8BA4\u8BC1\u3002"
    ]
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